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In these unprecedented times where the health of our family, friends, and colleagues becomes our main focus, we wanted to let you know the changes made by Silverline with regards to your orders and to safeguards in place to protect you.
We appreciate that during this time there may be additional disruptions. However, we will continue to do everything we can, while adhering to government guidelines, to continue servicing our customers.
Until further notice our teams have had to make some changes to how they work to accommodate restrictions in our day to day lives as a result of COVID-19 in the UK.
Customer Services Team
At the current time the Customer Services Team remains on hand to take orders by phone between 9am and 5pm, Monday to Friday and through our Silverline website. Most of the team is working from home to ensure service continues but please be patient with us if things take a little longer than usual. Contact details remain unchanged, you can call 0113 201 2575 or email sales@silverlinecookerhoods.co.uk.
Deliveries
We will continue to deliver to all areas of the UK where possible, although this will become difficult as the government enforce more national movement restrictions.
The lead time will be longer to allow for staff absences in our warehouse and the delivery service. Effective on all orders placed from now we will be extending our delivery times from 24 to 48 hours for the UK mainland. The cut-off time for all orders with our Customer Services Team will be 12.00 noon.
To protect the well-being of our employees, customers and the community, with immediate effect the couriers we will cease the handling of delivery paperwork. The driver will note the receiving customers name and complete a digital signature as proof of delivery for the number of pallets, at the same time this will record the GPS location of the delivery.
Technical Team
Our Service engineer will not be visiting customer’s homes at the moment due to government guidelines.
Technical support is available by telephone on 01132012575 between 9.00am and 5.00p.m. or by email on sales@silverlinecookerhoods.co.uk.
Regards
Silverline Cooker Hoods
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